Funeral Insurance FAQsFrequently Asked Questions

If you’re a New Zealand resident aged 18 to 79, you’re eligible to apply for Seniors Funeral Insurance with guaranteed acceptance.

During the first year of your Seniors Funeral Insurance policy, we’ll only pay a benefit for an accidental death or accidental serious injury. After that, we’ll pay the benefit for death by any cause. Note the accidental serious injury benefit expires age 75. Please refer to the Policy Document for a full list of exclusions.

Getting cover with New Zealand Seniors is easy. All it takes is a quick phone call with one of our customer service consultants who can provide you with an obligation-free quote. There are no medicals or blood tests required to apply.

No. There are no medical or blood tests to take, and no intrusive questions about your health to answer.

Seniors Funeral Insurance expires when you reach 100 years of age. When this happens, your policy will end and your entire benefit amount will be paid to you.

You can choose a level of cover that suits you from $3,000 up to $30,000.

Yes, you can nominate 1-5 people to receive your insurance benefit by calling us or completing the Nomination of Beneficiaries Form. Once completed, please send the form to:

New Zealand Seniors
Customer Support
Reply Paid DX Box EP71505
Penrose, Auckland
(no stamp required)

Or email to: support@nzseniors.co.nz
You can also complete the form electronically, via the DocuSign website.

If you don’t choose anyone to receive your benefit, it will go to the policy owner. If that’s you, the benefit will be paid to your legal personal representative (usually your Estate) or to another eligible person in accordance with New Zealand law.

Yes. We accept Visa or MasterCard. We also accept payment by direct debit from your bank, credit union or building society account.

You’re covered for Seniors Funeral Insurance wherever you are in the world if you’re a New Zealand citizen or permanent resident and live in New Zealand. You must not have plans to move overseas, when you apply.

If you take out your cover while you’re on a temporary work visa in New Zealand, but then move overseas, we will cancel your Policy.

Depending on your individual circumstances, you may find Seniors Funeral Insurance cost-effective. 

Your premiums won’t go up every year based on age, which may help you manage the cost of funeral insurance. Plus, when you turn 85, you’ll no longer need to pay any more premiums, so your policy will remain active at no further cost to you.

Keep in mind there’s no refund of premiums after the cooling off period and the total amount of premiums payable over the life of the policy has the potential to exceed the cover amount.

See all product details for Seniors Funeral Insurance here.

An ‘Accidental Death’ is a death that happens solely because of an ‘Accident’, within 90 days of the accident happening.

There’s a 30-day cooling off period from the day your Policy starts, to give you the opportunity to make sure you’ve chosen the right cover for you. If you cancel your Policy in this period without having made a claim, we’ll give you a full refund of premiums paid.

However, Seniors Funeral Insurance is not a savings or investment plan. This means you won’t receive a benefit or have any premiums refunded if your cover is cancelled after the 30-day cooling off period. If you’ve chosen a yearly payment option, we’ll refund on a pro-rata basis the unused portion of your premium. If you’re over 85 years of age when you cancel your cover you’ll be eligible for the Early Cash Out Option.

Your premium is a level premium designed not to increase each year with your age, provided you don’t change your level of cover. After age 85, your cover will continue at no further cost. Keep in mind there’s no refund of premiums after the cooling off period and the total amount of premiums payable over the life of the policy has the potential to exceed the cover amount.

Yes. Seniors Funeral Insurance has a 30-day cooling off period from the day your policy starts. If you cancel your policy in this period without having made a claim, we’ll give you a full refund of premiums paid. However, you won’t receive a benefit or have any premiums refunded if your cover is cancelled after the 30-day cooling off period. If you’ve chosen a yearly payment option, we’ll refund on a pro-rata basis the unused portion of your premium. 

If you’re 85 years of age or over when you cancel your cover, you’ll be eligible for the Early Cash Out Option and receive 75% of your cover amount paid to you. Note that as you’ve cancelled your policy, you’ll no longer be eligible to claim.

Seniors Funeral Insurance is issued by Pinnacle Life, a New Zealand insurer. Pinnacle Life has been operating in the New Zealand market since 1998, so you know you’re backed by a company you can trust.

Email us at support@nzseniors.co.nz or call us on  0800 400 240 0800 400 240. 

Yes – you may purchase a joint-policy which covers both you and your partner. However, you can only do this when setting up your policy for the first time. You won’t be able to add your partner to your policy at a later date. If you do want to add your partner later, you’ll need to cancel your existing policy and apply for a new one to include your partner or take out a separate policy for them.